FAQs

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 3-7 days.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 3 business please email us at bbalexismarie@gmail.com.

I am not in love with my order, can it be returned?  What if there is an issue?
Yes. Only unused items can be returned for a full refund. We do our best to provide one of a kind quality products and we want all our customers to be happy. If for any reason you are unsatisfied with your order, please email us at bbalexismarie@gmail.com.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to bbalexismarie@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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